Written by Phillip LeBeau
Forget about the days when bringing your car into the shop was the type of experience that left you frustrated. A new survey by J.D. Power & Associates find customer satisfaction with auto service centers has hit a record high. Customer satisfaction with auto service centers has been steadily improving in recent years as automakers work with the dealers to refurbish or build new service centers. J.D. Power surveyed 91,000 owners of vehicles in their first three years of ownership. It is a period that covers the majority of the vehicle warranty period. Service centers at luxury auto dealerships ranked higher than those at mass brands, according to J.D. Power and Associates.