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“A Service Professional’s Guide to Maximizing Service Opportunities”
Course Written by: Larry Edwards, Edwards and Associates Consulting
Trainer/Presenter: Peter Kowcz (Coach), Coach Consulting Concepts
Wednesday, July 28 & Thursday, July 29, 2021
9:00am – 5:00pm
GCADA Learning Center
2315 Crowne Point Drive
Cincinnati, OH 45241
$200/attendee – Includes instruction, course manual and lunch.
Space is limited. Register below.
Questions? Call or email Sandy Moeller at 513-326-7100 or smoeller@gcada.net.
COURSE OVERVIEW
- First impressions
- Addressing primary concerns
- Selling additional needed services
- Dealing with customer objections
- When to introduce the multi point inspection
- Obtaining the repair authorization
- Conducting active delivery: setting the stage for the next visit
- Ensure customer satisfaction
- Being a team player: talent wins games teamwork wins championships
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Peter Kowcz (Coach)Peter is a Fixed Operations Consultant and Trainer with Coach Consulting Concepts, and President/Owner of the young company. He has been in the automotive business since 1984 and has held Fixed Operations Management positions with several dealerships including fourteen years with AutoNation. From 2007 to 2015 he was the Fixed Operation Director for Winner Imports in Eastern Europe where he worked closely with Ford, Volvo, Jaguar, Land Rover and Porsche to implement Customer Focused Service Standards in their dealerships. Peter joined Edwards & Associates Consulting, Inc. in 2015 as a Fixed Operations Consultant and Trainer. In 2020, Peter created his own company, Coach Consulting Concepts. Peter has an extensive list of dealership clients all over the U.S. |
